New tenant survey unveils a critical ‘Customer-Centricity’ gap in UK Social Housing 

While on the surface, the headline satisfaction levels may look good, our tenant survey ‘Beyond Four Walls’ digs deeper, revealing some eye-opening findings that those delivering services to social housing tenants should be aware of.

Whether you’re a landlord or a contractor delivering services to the sector, the results will provide you with valuable insights.

By downloading the free 32-page results report you’ll be able to understand:

• The five key areas that are contributing to the ‘Customer-Centricity Gap’ in UK Social Housing.
• How tenants define 'good service' and what tenant satisfaction truly means to them.
• The actions you can take to elevate and align your service delivery and start providing a more customer-centric service today.