--- title: Landlord | Tenant Survey description: While on the surface, the headline satisfaction levels may look good, our tenant survey ‘Beyond Four Walls’ digs deeper, revealing some eye-opening findings that those delivering services to social housing tenants should be aware of. image: https://info.oneserve.co.uk/hubfs/Oneserve%20%20%20Guide%20Images%20(6).png --- [![Oneserve-Logo-Clearspace-Navy-1](https://info.oneserve.co.uk/hs-fs/hubfs/Oneserve-Logo-Clearspace-Navy-1.png?width=1234&height=432&name=Oneserve-Logo-Clearspace-Navy-1.png "Oneserve-Logo-Clearspace-Navy-1")](http://www.oneserve.co.uk) ![Oneserve CTA backgrounds (10)](https://info.oneserve.co.uk/hs-fs/hubfs/Oneserve%20%20CTA%20backgrounds%20(10).png?width=1000&name=Oneserve%20%20CTA%20backgrounds%20(10).png "Oneserve CTA backgrounds (10)") ## New tenant survey unveils a critical ‘Customer-Centricity’ gap in UK Social Housing  While on the surface, the headline satisfaction levels may look good, our tenant survey ‘Beyond Four Walls’ digs deeper, revealing some eye-opening findings that those delivering services to social housing tenants should be aware of. Whether you’re a landlord or a contractor delivering services to the sector, the results will provide you with valuable insights. By downloading the free 32-page results report you’ll be able to understand: - The five key areas that are contributing to the ‘Customer-Centricity Gap’ in UK Social Housing. - How tenants define 'good service' and what tenant satisfaction truly means to them. - The actions you can take to elevate and align your service delivery and start providing a more customer-centric service today. Download your survey report [![Oneserve logo](https://info.oneserve.co.uk/hs-fs/hubfs/Oneserve-Logo-Clearspace-Navy-1.png?width=1234&height=432&name=Oneserve-Logo-Clearspace-Navy-1.png "Oneserve logo")](http://www.oneserve.co.uk) Copyright © 2026 Oneserve.  All Rights Reserved.